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GEM Awards logo

The Going the Extra Mile (GEM) Awards are a way for us to celebrate our contractors’ and consultants’ successes. It also exhibits outstanding examples of our diverse range of activities on our state highways. These annual awards acknowledge our suppliers’ commitment to our priorities and quality industry standards.

The winners in each category were announced at an awards ceremony in Auckland on 14 March 2013.

Find about more about the GEM Awards

Improvements category

Improvement projects included all new construction works – both small and large scale.

Customer Care Culture

Winner: Fulton Hogan HEB TEL Construction Alliance

Entry: Tauranga Eastern Link Alliance

Entry presentation: Customer Care Culture

Tauranga Eastern Link website(external link)

GEM Awards Customer Care Culture winner 2012: Fulton Hogan HEB TEL Construction 

Customer Care Culture winner 2012: Fulton Hogan HEB TEL Construction Alliance

Finalists

Innovations in Customer Care

Winner: HEB Construction Ltd

Entry: Papakura interchange upgrade

Entry presentation: Innovations in customer care – Papakura interchange upgrade

Papakura interchange website(external link)

GEM Awards Innovations in Customer Care Winner 2012: HEB Construction Ltd

Innovations in Customer Care Winner 2012: HEB Construction Ltd

Providing Excellent Customer Care During an Event or Incident

No finalists or winners were selected for this category.

Health and Safety

Winner: Fulton Hogan HEB TEL Construction Alliance

Entry: Tauranga Eastern Link Alliance

Entry presentation: Customer Care Culture - Tauranga Eastern Link Alliance

Tauranga eastern link website(external link)

GEM Awards Health and Safety winner 2012: Fulton Hogan HEB TEL Construction

Health and Safety winner 2012: Fulton Hogan HEB TEL Construction Alliance

Finalists

Maintenance category

Maintenance projects included re-construction, re-instatement and emergency works, as well as network optimisation and general network maintenance activities that keep the state highway network performing as it's been designed to do.

Customer Care Culture

Winner: Downer New Zealand

Entry: S.M.I.L.E. – Going the extra mile

Entry presentation: Customer Care Culture 2012 - S.M.I.L.E.

GEM Awards Customer Care Culture winner 2012: Downer New Zealand

Customer Care Culture winner 2012: Downer New Zealand

Finalist

  • Opus International Consultants – Whangarei Office, PN3461-Northern state highway network management contract for professional services

Innovations in Customer Care

Winner: Auckland Motorway Alliance

Entry: Survey Success

Entry presentation: Innovation in Customer Care – Auckland Motorway Alliance

GEM Awards Innovations in Customer Care Winner 2012: Auckland Motorway Alliance

Innovations in Customer Care Winner 2012: Auckland Motorway Alliance

Providing Excellent Customer Care During an Event or Incident

Winner: Higgins

Entry: State Highway 3 Manawatu Gorge slip

Entry presentation: Manawata Gorge slip

Manawatu Gorge website(external link)

GEM Awards Customer Care During an Event or Incident winner 2012: Higgins

Customer Care During an Event or Incident winner 2012: Higgins

Finalists

Health and Safety

Winner: Fulton Hogan

Entry: West Waikato performance specified maintenance contract (PSMC 007) NZTA 2/10-009/601

Entry presentation: Health & Safety – PSMC 007 West Waikato Network

GEM Awards Health and Safety winner 2012: Fulton Hogan

Health and Safety winner 2012: Fulton Hogan

Finalists

  • Higgins, Higgins 'Our Way' programme
  • Fulton Hogan Marlborough,  Marlborough safety initiatives

Previous GEM Awards winners

Contact us

For more information about the GEM Awards, email us at gems@nzta.govt.nz

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