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GEM Awards logo

The Going the Extra Mile (GEM) Awards are a way for us to celebrate our contractors’ and consultants’ successes. It also exhibits outstanding examples of our diverse range of activities on our state highways. These annual awards acknowledge our suppliers’ commitment to our priorities and quality industry standards.

Find about more about the GEM Awards

Customer Care Culture

Winner: Fulton Hogan

Entry: State Highway 16 Te Atatu interchange

This entry was our winner because it provides conclusive proof that great things can happen and do happen in the customer space when your organisation has a strongly embedded customer service culture.

GEM awards Customer Care Culture winner 2014: Fulton Hogan

Customer Care Culture winner 2014: Fulton Hogan

Finalists

  • HEB Construction

Connecting with Communities

Winner: Memorial Park Alliance

Entry: National War Memorial Park and Tunnel

Going the extra mile for the community was the hall mark of this entry and using lots of creativity to engage with them, including a crane naming competition with the school and a providing a container viewing platform for the public.

GEM Awards Connecting with Communities winner 2014: Memorial Park Alliance

Connecting with Communities winner 2014: Memorial Park Alliance

Finalists

  • HEB Construction

  • Fulton Hogan Ltd/HEB Alliance

Teaming Up

Winner: HEB/Opus JV

Entry: Marlborough roads network contract

A strong collaborative approach with this entry, with HEB/Opus joint venture with Marlborough Roads. Lots of examples of collaboration, with the team regularly crossing boundaries with other suppliers in their quest to provide a seamless customer journey.

GEM awards Teaming Up winner 2014

Teaming Up winner 2014: HEB/Opus JV

Finalists

  • Opus International Consultants

  • Well-Connected Alliance

Customer Champion – Team

Winner: Opus International Consultants & Sicon Ferguson

Entry: State Highway 6 Whanganui River Bridge approach reinstatement

This winner showed there is never a bridge too far when it comes to their customers, evidenced by all staff breaking their Christmas holidays to return to work and reopen road and bridge to minimise the disruption to the small town community. For many in this community the work crews were the local heroes that carried the day and delivered for them.

GEM Awards Customer Champion – Team 2014: Opus International Consultants & Sicon

Customer Champion – Team winner 2014: Opus International Consultants & Sicon Ferguson

Finalists

  • HEB Construction

  • Fulton Hogan Ltd/HEB Alliance

Keeping Customers Moving

Winner: Fulton Hogan

Entry: State Highway 1 and State Highway 14 intersection upgrade

This project had a strong customer culture component and plenty of customer-focused thinking and solution providing, including reinstating the intersection each night as a result of their alternative pavement design.

GEM awards Keeping customers moving winner 2014

Keeping Customers Moving winner 2014: Fulton Hogan

Finalists

  • Opus International & Sicon Ferguson

  • Auckland Motorway Alliance

Health and Safety

Winner: Causeway Alliance

Entry: Health and safety culture that drives innovation


This winner was actively innovative and driven by a desire to be the best they could be in the health and safety space. An example of this was the introduction of red and green halogen lamps on their plant to ensure safety for everyone nearby.

GEM Awards Health and Safety winner 2014: Causeway Alliance

Health and Safety winner 2014: Causeway Alliance

 

Finalists

  • Opus International & Sicon Ferguson

  • Memorial Park Alliance

Supreme and Individual awards

Supreme winner: Fulton Hogan

Individual winner: Darren Varcoe

An extraordinary example of going the extra mile in an incredibly pressured situation, while maintaining a remarkable calmness and composure, when others may have wilted. An outstanding individual effort, by a truly outstanding individual, Darren Varcoe.

GEM Awards Individual winner 2014: Darren Varcoe

Individual winner 2014: Darren Varcoe

Previous GEM Awards winners

Contact us

For more information about the GEM Awards, email us at gems@nzta.govt.nz

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