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Public transport services, including Total Mobility

Public transport

Is public transport still free?

No, public transport remained free while New Zealand was at Alert Levels 3 and 4, up until 30 June 2020.

Free access to public transport during Alert Levels 3 and 4 helped to maintain physical distancing for passengers and workers, and removed the need to handle cash.

It’s important that we return to safely collecting fares as soon as possible.

Public transport fares were reintroduced during Alert Level 2. Because there are different ticketing systems to work through in each region, some areas or services started collecting fares sooner than others.

Check with your local public transport providers or councils to find out more details about public transport in your area.

Who can use public transport during Alert Level 1?

Anyone can use public transport during Alert Level 1. Keep note of your trip - where you got on and off, and at what times, and where you were seated. This will help with contact tracing, should it be needed.

Always follow Ministry of Health personal hygiene advice and, in addition, either use hand sanitiser or wash your hands before and after using services.

If you’re feeling unwell, please don’t use public transport.

More information about travel in Alert Level 1(external link)

Is public transport safe to use?

Yes, public transport continues to be safe to use throughout all Alert Levels. A number of measures are in place to make sure public transport remains safe.

Public transport operators continue to follow Ministry of Health cleaning guidance, including carrying out increased frequency and intensity of cleaning of buses, trains, ferries, and facilities.

Trains, buses and facilities are regularly treated with disinfectant, which is effective in destroying germs. High contact surface, eg, handrails etc, are also regularly wiped down during the day.

Total Mobility

What is Total Mobility and who can use the services?

Total Mobility is part of our public transport system and is designed to help people who can’t access standard public transport services. It provides door to door transport for those with long term impairments who are unable to use public transport.

There is no change to the existing eligibility requirements for Total Mobility.

Additional information about Total Mobility

Are Total Mobility trips free?

From 14 April 2020 to 30 June 2020, Total Mobility trips were free for clients, up to the regional fare subsidy cap.

Regional fare subsidy caps are also referred to as maximum contributions per trip and these amounts differ across New Zealand.

From 1 July the Total Mobility fare reduction policy will no longer be in effect and fares will return to normal.

This means that from 12:01am Wednesday, 1 July 2020, Total Mobility clients will need to pay user fares for Total Mobility services.

Further information about regional schemes [PDF, 1 MB]

Why are Total Mobility fares being reintroduced from 1 July 2020?

Reducing fares for Total Mobility was in line with public transport fares being removed during COVID-19 Alert Levels 3 and 4.

Public transport fares are being reinstated during Alert Levels 2 and 1, with regional phasing depending on councils’ ticketing systems. Restoring the normal subsidy for Total Mobility fares is in line with policy for public transport across New Zealand, and we have allowed some extra time for this to make the necessary system changes.