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CORONAVIRUS DISEASE (COVID-19) SERVICES UPDATE: due to the COVID-19 pandemic, all of our offices are closed to the public. More information on our services

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Will you still be processing my refund applications for Road User Charges (RUC), Fuel Excise Duty (FED) and Regional Fuel Tax (RFT)?

Yes, we are still processing these applications.

Who do I contact for queries about RUC, FED or RFT?

We are currently unable to take calls. Please use the emails below to get in touch with us:

  • For FED queries, email FED@nzta.govt.nz with all your supporting documents. If you posted an application in the last week, please email it to us.
  • For RFT rebates, email RFTAssessments@nzta.govt.nz for Regional Fuel Tax rebates. We cannot receive any calls at this time.
  • For RUC refund applications, email Admin.RUCAssessments@nzta.govt.nz. We are currently unable to process posted mail. If you posted an application in the last week, please email it to us.
  • For all other RUC enquiries please email rucassessments@nzta.govt.nz

For any other enquiries, please email info@nzta.govt.nz

Will I be penalised for submitting a late application for FED and RUC?

We’re making allowances to waive normal late filing penalties to help increase your cashflow and not have to worry about time restrictions when submitting future

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