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This section details the Transport Agency services, or support services currently operating such as public transport.

Contact centre

Our contact centre is open for calls and all 0800 numbers are available.

Operating hours are 8am to 5pm, Monday to Friday.

9am to 5pm, Saturday and Sunday (Tolling only).

Currently, we are experiencing higher than normal volumes of calls and emails, leading to significant wait times. If your query is not urgent, please firstly read our frequently asked questions, or consider contacting us at a later date.

Frequently asked questions

We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.

To help our teams manage volumes, please do not phone if you have already sent an enquiry to, unless it is urgent. Your email will be answered as soon as possible.

Driver licensing and testing facilities

Licensing agents (such as AA, VTNZ and others) are open and driver licensing and driver testing services have resume. Please be aware that there may be wait times due to higher than usual demand.

We recommend you plan any visit with plenty of extra time so you are not under any pressure if you do need to wait. Consider delaying your visit if it is not urgent.

Public transport services

While New Zealand was at Alert Levels 3 and 4, up until 30 June 2020, public transport was free. Free access to public transport during Alert Levels 3 and 4 helped to maintain physical distancing for passengers and workers, and removed the need to handle cash.

When it’s safe to do so, it’s important that we return to collecting fares as soon as possible. From Alert Level 2, Waka Kotahi expects regions to safely collect fares on public transport.

Because there are different systems and solutions to work through in each region, some areas or services started collecting fares sooner than others.  Check with your local public transport providers or councils to find out more details about public transport in your area.