A Transport Service Licence is required for any individual or company who operates a goods service, a vehicle recovery service, a passenger service, or a rental service and allows these companies to meet the rules and regulations to be a compliant business.
As a Transport operator there are certain rules and regulations that must be meet and one of the rules is to make sure that only licensed drivers are driving their company vehicles, and to monitor their drivers' licence status and activity. TORO (Transport Organisation Register Online) is an online service of the NZ Transport Agency that allows transport service licence holders to check the licence details to meet compliance of these rules and regulations.
Current - The licence is valid for driving
Expired - The person is unlicensed and they are required to process a renewal application to legally continue driving
Cancelled - The licence record has been cancelled and the person is not legally allowed to drive
Surrendered - The person has surrendered their licence as they no longer wish to continue driving. The person is unlicensed and can no longer legally drive.
Revoked - The person is unlicensed and is not legally allowed to drive. The licence has been taken from the person for a specific reason (e.g. not medically fit to drive)
Disqualified - The person is unlicensed due to a disqualification issued by the courts
Suspended - The person is unlicensed due to a suspension. The two most common types of suspension are:
Reinstate - The person is unlicensed to drive until they complete a reinstatement application at one of our driver licensing agents. This status appears once a 3 month demerit suspension or disqualification less than 12 months has ended
Limited - A limited licence has been issued and the licence holder must drive according to the conditions outlined on their court order (issued by the courts).
Requalify - The person is unlicensed and is not legally allowed to drive. Licence holder is required to re-sit tests in order to make their licence current.
Error Code - 59038 Invalid driver licence details entered
Check that the licence details being entered are correct. Things to consider are:
Error Code - 59034 DL number does not match name entered
Check licence number and surname as above. Most common mistake is not entering surname as it appears on photo licence card. Or person has changed their name but is still using a photo licence card under their old name.
Error Code - 51098 No Matching Identities Found & Error Code - 54004 No Match Found
No match under name search. Person does not hold a New Zealand drivers licence under that name.
Error Code - 59029 More than one match found
This error is when a search by name and date of birth has been done but the system cannot find an exact record. For a name and date of birth search to be successful there needs to be one unique record matching all the details on the driver licence register. If there is not one unique record this error message will be display and no results can be obtained. This is a security measure to avoid returning a result for an incorrect driver licence record. In this case you would need to do a search using the driver licence number as this is unique to each driver licence holder.
Error Code 5102- invalid user ID / Password
Password cannot be the same as any previous passwords.
If a customer has applied for a new licence their old version number is cancelled and a new licence is issued with a different version number. This is a security measure to make sure that all licence holders are using their most recent version of their driver’s licence. Sometimes licence holders can be using an old driver’s licence without realising it is not their most recent version. If the licence holder wants to query if they have been sent a more recent photo drivers licence they can call 0800 822 422 Monday to Friday between 8am and 6pm.
The company will be sent a notification when the change happens in the Driver Licence Register. A report is run each morning with the changes that have occurred the previous day and overnight on the licence register. You will receive the notification via email.
We can only notify companies when the change happens in Driver Licence Register. They have to be served and then we have to be notified of the suspension and then we update Driver Licence Register and that is when the notification is sent to companies. This can take a couple of days from when the driver is served the suspension to when the change happens in the Driver Licence Register.
Section 199 specifies what information can be released from the driver licence register. Therefore we can only advise certain information under this legislation. Any additional information would need to be provided to you from the licence holder.
To Add Driver: Choose the ‘DL List Maintenance’ option on the left-hand menu. Enter the details of the driver you wish to add, click on ‘Add Drivers Licence Number to Operator List’ and click ‘Submit’.
To Remover Driver: Choose the ’DL List Maintenance’ option on the left-hand menu. Enter the details of the driver you wish to remove, click on ‘Remove Drivers Licence Number from Operator List’ and click ‘Submit’.
When adding a driver to your driver check you will not be advised what the status is at that time so we do recommend you complete a driver inquiry at the same time so that you can see the status of the licence. It is important to check the status when you add the driver because if their licence is disqualified/suspended at the time you add them you will not get a notification that they are suspended/disqualified as the status has not changed since you added them.
Log into your Driver Check/ TORO account and choose the ‘Operator DL List’ option on the left-hand menu. You will be given the option of either viewing the list on your screen or downloading it onto your computer.
Email TORO@nzta.govt.nz with the company name and login and it will be reset.
Once you log into your account, you can use the ‘Change Password’ function on the left-hand menu to change your password at any time. Please note that you cannot use any previous passwords.
No. There is no function in place to add or remove more than 1 driver at a time. The system is design to be manual entry as it is a way to make sure the correct details are being entered to safeguard against incorrect driver licence records being added or removed.
At this stage the driver check system does not specify what classes the supervisor condition relates to. Please refer to the back of the Photo Driver Licence where it will say what classes the condition applies to.