Assurance is something that can be:
- provided – by making a positive declaration, based on credible evidence, that gives people confidence about your ability to do something, or
- gained – by assessing something (like an activity, process or function) and verifying that it is working as intended.
Businesses often term the processes involved in providing assurance (gathering credible information) as ‘internal audit’, so you can also hear people referring to assurance this way.
In the Railways Act 2005(external link) (the Act), assurance is referred to in regard to safety assessments. It states that the Transport Agency must be able to “gain the appropriate assurances” that any assessed activities are safe and if not, determine the actions required so these assurances can be gained.
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